You can return or exchange most items within 30 days from the date you receive your order.
Conditions
- Items must be new and unused, in original condition and packaging.
- Returns are accepted for any reason, including if you simply changed your mind.
- No restocking fee is charged.
How to return
- Email [email protected] with your order number and the item(s) you want to return or exchange.
- We will email you a prepaid return shipping label to download and print, plus return instructions.
- Pack the item securely and send it back by mail with the label.
Return shipping cost
Return shipping is free: we pay the return shipping cost.
Exchanges
If you would like a different size, color or item, tell us when you contact us. Once we receive your return we will ship the replacement, or refund you if it is out of stock.
Damaged, defective or wrong items
If your item arrives damaged, defective or different from what you ordered, email us within 30 days of delivery with a photo. We will send a replacement or a full refund at no cost to you, and you do not need to return the item unless we ask.
Refunds
We issue your refund within 5 days after we receive your return. Refunds go back to your original payment method; your bank may need a few more days to show it.
Cancellations
You can cancel an order for a full refund before it ships. Email us as soon as possible.